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Privacy Policy

Paper & Canvas Ltd is seriously committed to the privacy and security of your personal information.

Cookies are used on this shopping site to keep track of the contents of your shopping basket once you have selected an item, to store names, addresses and delivery data where required and duly entered for the purpose of completing the sales transaction or sending product information.

Standard company policy is to not to divulge any stored personal data in its records to any third party. Under data protection rules, the company is legally bound to obtain your written authority to release the data to any third party or associated interested party at that time.

What information do we collect when you register? How do we use it?

When you order, we need to know your name, e-mail address, delivery and invoice address etc. This allows us to process your orders and to notify you of the status of your order.

We use the secure Sagepay payment gateway and do not store any sensitive card information on any of our systems.

We also ask for your telephone number so that we can contact you if there is a problem with your order. If there is a delivery problem we sometimes give the number to our carriers so they can contact you to arrange delivery.

We may also use the information we collect to send you our monthly catalogue/newsletter and to e-mail you special offers, changes to the website and other valuable information. If you would rather not receive our catalogue, please call our main telephone number, use the unsubscribe link on any marketing e-mail you receive or type the word "UNSUBSCRIBE" in the subject field and return any marketing message we send to you.

Will Paper & Canvas Ltd disclose the information it collects to outside parties?

We do not sell, trade or rent your personal information to others.

Do you have any more questions about your Privacy?

We welcome your questions and comments about privacy - please e-mail us here

Are there ever any times that personal data is divulged to a third party without permission? By UK law, the company is obliged to hand all relevant personal data and financial information to the appropriate Police Authorities in all cases of fraudulent credit or debit card use, misrepresentation, deception, or other criminal activities associated with activity on this website. This may also apply to UK HM Customs & Excise Offices.

Can I view my personal data held on the company's system?

The customer has the right to view any personal data held by the company subject to a payment of £10.00 to do so. The request to do this must also be placed in writing.

 

COMPLAINTS PROCEDURE

you have any questions or complaints regarding the company, these can be addressed to the Customer Services Manager at the main registered address. The company will endeavour to acknowledge written complaints within 3 working days. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that consumers are informed of the progress of complaints as appropriate.

 

ABOUT US

Paper & Canvas Limited

Registered in England & Wales as Company No. 5615639

Registered address:

Storkhill Farm, Hull Bridge Road, Beverley, HU17 9RS United Kingdom

UK VAT Number : GB 873 311 335

Telephone : ++44 (0)1904 500 800, Fax: ++44 (0)1904 500 801

Email : info@breathingcoloruk.com

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