Returns & Exchanges
We are confident that you will be entirely satisfied with any product that you purchase from us. However, in the unlikely event that any product is defective or fails to perform as described, please contact us. We will then endeavour to resolve the issue for you. It may be that it is a technical issue and we will advise how to solve this. If the issue is still unresolved, we will request that the product is returned. We will inspect the product and if it is deemed to be defective we will offer a refund, replacement or credit on your next order. Products deemed to be defective must be returned within 90 days of purchase.
Under UK/E.U. law, we are governed by the "The Consumer Protection (Distance Selling) Regulations 2000 " and subsequent amendments which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. Your statutory rights and legal entitlement to replacement/refund of goods is covered by this procedural document.
Once a delivery is received from us, you are expected to inspect the consignment of goods and check that they are as you ordered and listed on the paperwork. This must be carried out within 3 working days from the delivery date.
You must inform us in writing by letter or e-mail in all instances of delivery shortages (unless noted on the paperwork), incorrectly picked items, or damaged/faulty items.
Once the 3 working days have passed, the Company accepts no responsibility to send you any products to correct the damaged items or picking errors without cost. In cases of faulty items or goods not fit for their purpose, your statutory rights remain unaffected.
No goods can be returned to us for credit or replacement without an authorised returns number which will be submitted from our customer service department by telephone or e-mail. This must be quoted on all correspondence when writing to us or returning the product.
In instances where the customer returns goods which were ordered in error, the company reserves the right to charge 15% of each product's value as an administration/restocking fee (minimum charge £14+VAT) - these goods must have a valid authorised returns number and be received in original packaging and in perfect condition. There is a 30 day limit to returning non-defective products.
Payment of return postage costs are always the customer's responsibility unless agreed otherwise in writing.